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We are currently seeking a talented Junior Deskside Support / Logistics Technician to join our client's team onsite at Bothell, WA. This is a Contract opportunity slated to go 1-year with possibility of extension. The logistics portion would be 60% - 70% of the time.
Duties and Responsibilities:
- Responsible for shipping / receiving / inventory control
- Image systems with instruction
- Perform hardware repairs on laptops
- Provide first / second level contact and problem resolution
- Image / reimage laptops
- Provide phone support for software issues using remote control software
- Provide extensive software support for client inhouse developed software
- Provide timely communication on issue status and resolution
- Maintain ticket updates for all reported incidents
- Install, upgrade, support, and troubleshoot Windows 7, Windows 10, Microsoft Office 2010, and other authorized desktop applications
- Install, upgrade, support, and troubleshoot for printers / computer hardware
- Perform general preventative maintenance tasks on computers, laptops, and printers
- Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment
- Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software
Skills and Qualifications:
- Bachelor's degree or equivalent in Computer Science or related field
- Minimum 6+ months of IT experience
- CompTIA A+ is highly desired
- Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, helpdesk ticketing systems
- Broad experience of IT with basic understanding of networks and servers
- Must have proven analytical, troubleshooting, and problem-solving skills
- Must have proven ability to multi-task, effectively determine priorities and meet SLA's.
- Must be adaptable and flexible in a fast-changing industry and work environment
- Excellent communication, relationship-building, and internal customer service skills
- This position requires the ability to work in a project-based environment requiring flexibility and teamwork
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **CompucomStaffing™ Supports Equal Employment Opportunity** CompucomStaffing™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
